▷ Digitization of the administration: where are we? 2020 -

E-administration has become a common term that the French have quickly become used to. Digital is everywhere in our daily life that it is developing at high speed in public services. But where are we really in this vast project of the digitization of the administration? In this article, you will discover the 2.0 services already in place as well as the improvements to come…

A gradual implementation

The deployment of online services was done in several stages. The 1998 program of government action was the introduction of e-government. At the time, it was characterized only by the publication of legislative and regulatory texts.

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Technological advances such as the scanner or printer have made it possible to put online administrative forms to fill out and then print. This initiative also made it possible to harmonize all the forms at national level.

The teleservices offer is the 3rd stage of this progressive implementation of e-administration in England. People can now initiate proceedings online by sending files via the internet. A multitude of services are now available online such as paying a ticket, requesting a certificate of non-pledge, change of address or requesting a birth certificate.

Proven tools

The French administration is the first to test the impact of new technologies on the daily lives of French people. The changes in behavior of the general public explain the immense success of the digitization of the administration.

Today, there is no longer a need to queue to obtain an administrative document at the town hall. You can easily request a birth certificate online with your PC or even your mobile phone in just a few clicks.

The service-public.fr site, for example, is a single portal which groups together:

  • Hundreds of information in the form of “practical sheets”, updated and concerning the various administrative procedures concerning health, work, civil status, citizenship, justice, family, money, housing, transport, etc. ;
  • Over a thousand administrative forms (Cerfa);
  • Sample letters to download or print.

New tools available

Today, even more revolutionary new technologies are waiting to be used to improve the user experience. The administration is already focusing on different areas such as home automation, online training, virtual reality and even crisis information.

The desire to unclog the queues of Pôle Emploi has enabled the launch of the Emploi Store, a site coupled with a mobile application, which should allow job seekers to be permanently connected with the various services of the institution, 24 hours a day.

An authentication and identification system is already available, but it is still in the testing phase. The use of a unique identifier should allow the administration to improve its communication with the user. The government also plans to process all requests individually without requiring the user to enter personal information more than once. Harmonization and cooperation at national level, but also at the level of all existing institutions, are therefore essential.

The future of e-government

The future of e-government is bright. Positive user response is the best tool to measure the impact of 2.0 public services, which already saves considerable time. The benefits are also appreciable on the side of civil servants. Thanks to automation, they can focus on more essential tasks.

Researchers are already thinking, for example, of authenticating a signature online or of transmitting an original digital document. Plans to improve the security of personal data are still being studied to facilitate the daily lives of citizens. We can think in particular of tomorrow, digitalization will affect all administrative services and will allow us to carry out the procedures in their entirety.